Privacy Policy – How 99Exchange Protects Your Data
At 99Exchange, your privacy is not just respected — it’s protected with industry-leading security protocols and full transparency. This Privacy Policy outlines how we collect, store, use, and protect your personal and financial information when you access our platform or use the 99Exch app.
We operate under strict international data protection standards and comply with applicable licensing regulations. This policy is part of our commitment to building a platform that is trusted, transparent, and user-first.
By using www.99exchange.exchange or the 99Exch app, you agree to the practices described in this document.
Information We Collect
To deliver a safe, personalized, and fully functional gaming experience, 99Exchange collects specific user data when you interact with our platform or mobile app. We only collect what’s necessary to operate effectively and comply with legal standards.
Here’s what we collect and why:
Personal Information
- Full name
- Mobile number
- Email address
- KYC documents (e.g., PAN card, Aadhaar, passport, utility bills)
Used for identity verification, account creation, and regulatory compliance.
Financial & Payment Details
- UPI ID
- Bank account info
- Crypto wallet address (e.g., BTC, USDT)
Used to process deposits, withdrawals, and secure transactions.
Device & Technical Information
- IP address
- Device type (Android, iOS, browser version)
- Operating system and language settings
- Login timestamps and device identifiers
Used for security tracking, fraud prevention, and platform optimization.
Activity & Gameplay Logs
- Login history
- Betting patterns and game usage
- Bonus usage and withdrawal attempts
- Support interactions
Used to detect suspicious behavior, improve experience, and offer support insights.
Cookies & Session Trackers
We use session cookies and analytics tools to:
- Maintain login sessions
- Analyze user behavior (pages visited, time spent)
- Personalize offers and platform recommendations
You can learn more about this in our Cookie Policy section.
Why We Collect This Information
At 99Exchange, every piece of data we collect serves a clear and essential purpose — from helping you log in securely to ensuring your transactions are processed without error. We never collect unnecessary data, and we never sell your information to third-party marketers.
Here’s why your information is collected:
To Verify Your Identity & Protect Your Account
- We use your name, mobile number, and KYC documents to verify that you’re a real, eligible user.
- This helps prevent fraud, duplicate accounts, and underage access.
To Process Transactions
- UPI IDs, bank details, and crypto wallet addresses are collected solely for deposit and withdrawal operations.
- This ensures fast, secure, and traceable financial activity on your account.
To Comply with Legal & Licensing Requirements
As a Curacao-licensed platform, we are legally required to maintain certain user data for audit, reporting, and anti-money laundering (AML) compliance.
To Personalize and Improve Your Experience
- Device and activity data help us optimize your experience:
- Load times
- Game suggestions
- Promotions that match your play style
- Load times
- Cookies and behavioral tracking help us fine-tune our content, layout, and mobile performance.
To Offer Support and Resolve Issues
- Your historical data allows our support team to investigate and respond to:
- Login problems
- Failed transactions
- Bonus disputes
- Self-exclusion or limit requests
- Cookies and behavioral tracking help us fine-tune our content, layout, and mobile performance.
We believe in data with a purpose — and that purpose is to improve your security, satisfaction, and control on 99Exchange.
Data Security & Storage
At 99Exchange, protecting your personal and financial data is a top priority. We implement multi-layered security systems and store all sensitive information in encrypted formats using modern cybersecurity best practices.
Here’s how your data stays safe with us:
End-to-End SSL Encryption
All communication between your device and our servers — including logins, deposits, and withdrawals — is secured using 256-bit SSL encryption. This prevents interception by third parties during transmission.
Secure Server Infrastructure
- All user data is stored on hardened, access-controlled servers hosted in secure data centers.
- Only authorized personnel with multi-factor authentication can access backend systems.
Data Minimization & Storage Duration
We only collect the minimum necessary data and store it for as long as required to:
- Fulfill your transactions
- Comply with legal obligations
- Support fraud prevention systems
Inactive or closed accounts are archived securely and deleted after mandatory retention periods.
Session Management & Timeout
- Your sessions are automatically timed out after inactivity to prevent misuse.
- Login attempts from new or unfamiliar devices trigger verification protocols.
Breach Prevention & Monitoring
We use automated tools and human oversight to:
- Detect unauthorized access attempts
- Block suspicious logins
- Report anomalies in real-time
In the rare case of a data breach, users are notified immediately and corrective actions are taken without delay.
At 99Exchange, your data is not just protected — it’s treated with the highest standard of care and confidentiality.
Third-Party Sharing & Disclosure
At 99Exch, we take a strict, transparent stance when it comes to sharing your data. We never sell or trade your personal information to advertisers or third-party marketing agencies. Any data we do share is done solely for operational, legal, or regulatory purposes.
Here’s how and when your information may be shared:
With Payment Gateways
To process your deposits and withdrawals efficiently, we may share relevant financial data (like your UPI ID or bank account details) with trusted payment providers:
- UPI & NetBanking processors
- Cryptocurrency wallet gateways
- Payment reconciliation tools
All partners are required to meet high security and privacy standards.
With KYC & Identity Verification Partners
When verifying your account for compliance with AML (Anti-Money Laundering) and Curacao licensing rules, we may share your:
- Name
- Government-issued ID
Selfie or address proof
with secure verification services.
These checks are encrypted and time-bound.
With Legal Authorities (If Required)
We may disclose user data to law enforcement or legal agencies if:
- Ordered by a court or governing body
- Needed to comply with regulatory inspections
- Required for fraud, money laundering, or criminal investigations
This is done only under lawful conditions and with documentation.
We Do Not Share With:
- Advertisers
- Third-party promotional companies
- Affiliate marketers (unless consented explicitly by you)
Your data is not monetized. We are a user-first platform, not an ad-driven network.
At 99Exchange, third-party sharing happens only when it’s absolutely necessary — and always under strict privacy contracts and encryption protocols.
Cookie Policy
Cookies are small data files that help websites remember your actions and preferences. At 99Exchange, we use cookies to deliver a faster, more personalized, and secure experience every time you visit our platform or use the 99Exch app.
This section outlines what cookies we use, why we use them, and how you can control them.
What Types of Cookies We Use :-
1. Session Cookies
These are temporary and are erased once you log out or close your browser.
Used for:
- Keeping you logged in during your session
- Tracking your current activity (e.g., bets placed)
2. Functional Cookies
These remember your preferences across sessions.
Used for:
- Language settings
- Dark/light mode preferences
- Pre-filled login data (if selected)
3. Analytics Cookies
These help us understand how you interact with the site.
Used for:
- Page visit duration
- Clicks and navigation flow
- Improving site speed and layout
We use tools like Google Analytics, which anonymize your IP address and follow strict data compliance guidelines.
4. Security Cookies
Used to detect and block suspicious or fraudulent behavior.
Used for:
- Blocking bot activity
- Session integrity validation
Limiting brute-force login attempts
Why We Use Cookies
Cookies help us:
- Keep your session active
- Improve platform speed and performance
- Deliver personalized features and recommendations
- Protect your data and prevent misuse
We never use cookies for invasive tracking or for selling user behavior to advertisers.
Managing Your Cookie Preferences
You have full control over cookie usage:
- In-app Settings Panel: Toggle cookies on/off where applicable
- Browser Controls: Use your browser settings to block or clear cookies at any time
- Third-party Opt-outs: You can opt out of Google Analytics here
Note: Disabling some cookies may limit certain platform functions (e.g., auto-login, language memory).
Cookies are tools — not trackers. At 99Exchange, we use them responsibly to enhance your experience, not to invade it.
User Rights & Controls
At 99Exchange, your data is always under your control. We believe in transparency, autonomy, and giving every user the tools they need to manage how their information is used. Whether you’re an active player or closing your account, your rights are protected by our privacy-first policies.
Here’s what you can do:
Right to Access Your Data
You can request a summary of:
- Your account information
- Betting and transaction history
- Login and activity logs
To initiate a request, email support@99exchange.exchange with your registered number and a verification code.
Right to Modify or Update
Need to update your KYC, bank details, or mobile number? You can:
- Log into your account and edit certain fields
- Or contact our 24×7 support team for manual assistance
Changes are always secured with OTP verification.
Right to Delete or Close Your Account
You may request full account deletion by:
- Submitting a request via the app
- Verifying your identity and clearing pending balances
Once verified, we erase your data permanently, except where retention is required by law (e.g., financial or AML regulations).
Right to Data Portability
If you want a copy of your data for review or transfer, we provide it in a machine-readable format upon request.
Right to Restrict Processing
If you suspect your data is being misused or want us to pause all data-related actions (e.g., marketing), you can file a restriction request — and we’ll act within 72 hours.
Right to Opt-Out of Communications
You can unsubscribe from marketing emails or disable in-app notifications via:
- App settings
- Footer link in every promotional email
We do not send unsolicited communication.
At 99Exchange, your rights are not optional — they’re guaranteed. You’re in full control of your data, always.
Protection of Minors
99Exchange is a platform built exclusively for adult users aged 18 and above. We take the protection of minors seriously and have implemented strict measures to prevent underage individuals from accessing any part of our betting or live casino services.
Age Restrictions
- All users must confirm they are 18+ during the signup process.
- KYC verification is mandatory before any withdrawals, ensuring compliance with age regulations.
Mandatory Identity Checks
As part of our fraud prevention and compliance systems, we require:
- Government-issued photo ID
- Proof of age and address
- Selfie verification (in-app)
Accounts found to be using false or underage credentials are suspended permanently.
Parental Guidance & Tools
We recommend the use of parental control software (e.g., Net Nanny, Qustodio) to monitor and restrict online activities on shared devices.
We also encourage parents to:
- Monitor devices for gambling-related apps
- Secure financial details and passwords
- Educate minors about the risks of gambling
Awareness for Guardians
We regularly publish guidelines and safety reminders to help guardians identify unauthorized activity or signs of underage gambling.
Compliance With Global Regulations
We strictly adhere to age-restriction standards set by international licensing authorities, including Curacao eGaming, and are committed to keeping the platform safe, legal, and responsible.
Minors are not welcome on 99Exchange — and we take every step possible to ensure they never gain access.
Updates to This Privacy Policy
At 99Exchange, we are committed to maintaining a transparent and up-to-date privacy framework. As laws evolve and our platform grows, we may update this Privacy Policy to reflect:
- Changes in legal or licensing requirements
- Introduction of new features, tools, or payment methods
- Modifications in how we collect, use, or store user data
- Updates to third-party integrations or analytics providers
How We Inform You
When updates are made, we notify users through one or more of the following:
- Email alerts to your registered address
- In-app pop-up notifications
- A clearly visible notice on our homepage or app dashboard
- Revision of the “Last Updated” date at the bottom of this policy
Review Period
We recommend all users periodically review this Privacy Policy. Continued use of our services after an update indicates your acceptance of the new terms.
If you disagree with any policy updates, you may discontinue use or request account closure at any time.
Transparency isn’t a checkbox — it’s our promise. We’ll always keep you informed.
Email Support
For all privacy-related queries or data access requests, please contact:
privacy@99exchange.exchange
Include your:
- Registered mobile number or user ID
- A brief summary of your request
- Any supporting documents (if applicable)
Our team will respond within 72 hours.
WhatsApp Assistance
You can also reach our privacy support line via WhatsApp for faster resolutions:
+91-XXXXXXXXXX (available 24×7)
Data Controller
If you wish to escalate your concerns formally, the designated Data Protection Officer (DPO) can be reached through the same email or via written request.
We're Here to Help
Whether you’re a new user or a long-time player, your trust matters. We promise full cooperation and transparency in all privacy-related matters.